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Contact LiveAquaria®

How Can We Help You?
We encourage you to contact one of our LiveAquaria® Specialists with any question you may have regarding the aquatic life we offer, ordering procedures, the status of your order, or with any other concern you might have.

You Have Questions and LiveAquaria® is Happy to Provide Answers

Our customer service representatives are working hard to answer each and every one of your questions in a timely and professional manner. To ensure fair and timely response for ALL customers, please limit your inquiry to one method of contact. As we are experiencing a higher volume of inquiries, please expect a 24-48 hour response time for email inquiries. Your patience and understanding is greatly appreciated.

Live Help
Chat with one of our representatives in a real-time messaging window. Please note, if reporting a loss, utilize the email option as described below.

8:30 am - 5:00 pm CST, 7 days a week

Email Us

In the rare event of a loss, please contact our Customer Service Department as soon as the loss occurs (including any loss upon arrival). Please include your name, order number, item number, and digital photo of deceased specimens. See our full LiveAquaria® Returns Policy

Call Us
8:30 am - 5:00 pm CST, Monday - Friday

Mail Us
2389 Air Park Road
Rhinelander, WI 54501


Contact us
8:30 am - 5 pm CST
7 days a week

8:30 am - 5:00 pm CST, Mon - Fri